Return and refund policy

At Magnadent, we stand behind the quality of our products. If you are not completely satisfied with your purchase, email us at info@mymagnadent.com and we will make it right.

This policy covers returns of unused items. If your product has a manufacturing defect, see our Warranty Policy instead.

Return eligibility

We accept returns for any reason within 30 days of delivery. To be eligible:

• The item must be unused
• It must be in its original condition and packaging
• Proof of purchase is required

Non-returnable items

Some items are not eligible for return, including:

• Products that show signs of installation or use
• Magnadent products used with non-A-dec systems or modified from their intended use
• Items returned without original packaging or components

Please verify compatibility before purchasing. Products used outside of recommended systems may not be eligible for return.

How to request a return

Email us at info@mymagnadent.com. You will be asked to include your order number and the reason for the return.

Purchased from a distributor?

Returns and refunds for products purchased from a distributor are handled by that distributor under its return policy. For a defect, see our Warranty Policy: warranty claims come directly to us.

Return fees

All approved returns are subject to a 20% restocking fee, deducted from your refund. Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Refund processing

Approved refunds are issued to the original payment method within 5 to 7 business days of approval.

Damaged or defective items

If your item arrives damaged or has a manufacturing defect, do not start a standard return. This is covered under our Warranty Policy. Contact us with your order number and a photo or video of the issue, and we will provide a replacement at no cost.