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At Magnadent, we are committed to ensuring your order arrives safely and on time. This Shipping Policy outlines how and when your order will be processed, shipped, and delivered.

1. Order Processing

• Orders are typically processed within 1–3 business days after payment is received.

• Orders placed on weekends or holidays will be processed on the next business day.

• You will receive a confirmation email with tracking information once your order ships.

2. Shipping Methods & Carriers

We offer standard and expedited shipping options during checkout.

Our shipping partners may include:

• USPS

• UPS

• FedEx

Shipping methods and delivery times vary based on your location and selected service.

3. Shipping Rates

Shipping costs are calculated at checkout and based on:

• Destination

• Package weight and dimensions

• Shipping method selected

We may occasionally offer free shipping promotions or flat-rate shipping—details will be shown at checkout when available.

4. Estimated Delivery Times

Shipping Option                  Estimated Time

Standard Shipping             3–7 business days

Expedited Shipping           2–3 business days

International Shipping     7–14 business days*

*International times may vary depending on customs and local delivery services.

5. International Shipping

We currently ship to select countries outside the U.S.
Buyers are responsible for any applicable duties, taxes, or customs fees. Please check your country’s import regulations before ordering.

6. Order Tracking

Once your order ships, you’ll receive an email with a tracking number.
You can track your shipment directly through the carrier’s website or via the link provided.

7. Delivery Issues & Lost Packages

If your order is delayed, lost, or shows as delivered but cannot be found:

• Please contact us within 7 business days

• Include your order number and tracking details

• We will assist you in filing a claim with the carrier and offer a resolution

8. Incorrect Shipping Information

Please ensure your shipping address is accurate at checkout.
We are not responsible for orders shipped to incorrectly provided addresses. If your order is returned to us due to an incorrect address, you may be responsible for reshipment fees.

9. Contact Us

For questions about your order or shipping options, please contact:
📧 info@mymagnadent.com

At Magnadent, we stand behind the quality of our products. If you're not completely satisfied with your purchase, this Return & Refund Policy outlines how returns, refunds, and exchanges are handled.

1. Return Eligibility

We accept returns within 30 days of delivery, unless a different timeframe is stated for specific items.

To be eligible for a return:

• The item must be unused

• It must be in its original condition and packaging

• Proof of purchase is required

2. Non-Returnable Items

Some items are non-returnable, including:

• Items marked as final sale or clearance

• Gift cards

• Perishable goods (if applicable)

• Custom-made or personalized items

• Hygiene-sensitive products that have been opened (e.g., dental tools exposed to handling or sterilization)

3. How to Initiate a Return

To request a return:

• Contact us at [Insert Support Email] or reply to your order confirmation message

• Include:

  • Your order number

  • The product name and quantity

  • Your reason for return

Once approved, we will issue a prepaid return label or provide a return shipping address.

3. How to Initiate a Return

To request a return:

• Contact us at [Insert Support Email] or reply to your order confirmation message

• Include:

  • Your order number

  • The product name and quantity

  • Your reason for return

Once approved, we will issue a prepaid return label or provide a return shipping address.

4. Return Shipping & Restocking Fees

• Return shipping is typically the customer’s responsibility, unless the item is damaged or defective.

• A restocking fee of up to [Insert %] may be applied based on item condition and reason for return (customizable based on store policy).

• We recommend using a trackable shipping service for returns not covered by a prepaid label.

5. Refund Processing

• Refunds are issued to the original payment method within 5–7 business days after we receive and inspect the returned item.

• Original shipping charges are non-refundable, unless the return is due to our error or a defective product.

• Partial refunds may be granted for:

  • Items not in original condition

  • Items missing parts or accessories

6. Exchanges & Store Credit

We may offer an exchange or store credit in place of a refund, depending on product eligibility and customer preference.

To request an exchange, please contact our support team.

7. Damaged or Defective Items

If your item arrives damaged or defective:

• Contact us as soon as possible

• Include your order number and a photo of the issue

• We will promptly send a replacement or issue a full refund as appropriate

8. Contact Us

For all return, refund, or exchange inquiries, please contact:
📧 info@mymagnadent.com